Please read carefully the below terms and conditions set by The Buxton Crescent Hotel and Spa:
Full pre-payment of all our spa reserverations are required at the time of completion to ensure full confirmation of your booking.
All treatments are non refundable and non transferable to hotel stays,
All hotel residents are required to book their treatments between the designated check-in and check out time to their hotel and spa, any treatments which are booked outside of these timing parameters don't include any additional spa access time, if you wish to have additional spa access time to your hotel stay we offer early and late spa access for either side of your check in and/or check out time for £40 per person, if you wish to book this please call our reservation team on 01298 808951 to discuss further.
Any spa treatments which are booked as standalone indvidual treatments, these don't gain access to the spa facilities, a spa package is required to gain acess to the spa including changing rooms and spa robes, please arrive at our spa reception at least 10 minutes prior to your treatment commencing,
We offer one complimentary date change if you are unable to attend on the orginal date, after this period of time the booking is forefited.
If necessary the spa has the ablity to change your treatment or spa cafe reservation time at short notice this doesn't affect your stautory rights.
Prior to your treatment it is required to complete the consultation form sent to yourself including any other guests within your party prior to any treatment commencing.
All additonal Spa Cafe Food and Beverage's require payment at the time of ordering, a method of payment is advised to be carried with you,
All hotel guests will be collected from our Relaxation Room, Please arrive at least 10 minutes prior to your treatment reservation time located via the Mermaid staircase within the Spa Cafe,
If you are a hotel resident for your convienence you don't need to check in at our spa reception unless you wish to ammend any spa bookings or add any additional treatments to your stay,
If you are late for any reservation within the spa, the therapist will do their up most to give the allocated time to you to ensure full relaxation however we may have to adapt or shorten when needed, this doesn't affect your statuory rights.
We look forward to welcoming you to the spa!